Shipping Policy

This Shipping Policy (“Policy”) outlines the terms and conditions for shipping of products purchased from Loch Security Inc. (“Seller”). By making a purchase, the buyer (“Buyer”) agrees to the terms set forth in this Policy. This Policy is expressly incorporated by reference into and subject to Seller’s Terms and Conditions of Sale published at www.lochsecurity.com/termsandconditions or any other documentation that specifically references this Policy (collectively, the “Terms”). If a conflict arises between this Policy and the Terms, the Terms shall prevail unless otherwise expressly agreed in writing by authorized representatives of the parties. Any capitalized terms used herein and not defined shall have the meaning set forth in the Terms.

Order Processing Time:

Orders are typically processed within 1-5 business days after payment is received.

Processing time may vary during peak seasons or due to circumstances beyond our control.

Shipping Methods:

We offer standard shipping, local delivery and any other shipping methods specified at the time of purchase.

The available shipping methods may vary based on the destination and the nature of the products being shipped.

Shipping Costs:

Shipping costs are calculated at the time of checkout based on the weight of the products, destination, and the selected shipping method.

Any applicable taxes or duties associated with international shipping are the responsibility of the Buyer.

Shipping Addresses:

Buyers are responsible for providing accurate and complete shipping addresses.

We do not deliver to P.O. boxes unless expressly stated otherwise.

Shipping Confirmation:

Once the order is shipped, a shipping confirmation email will be sent to the email address provided by the Buyer during the order process.

The email will include tracking information, if applicable.

Delivery Times:

Estimated delivery times are provided based on the selected shipping method and the destination.

Actual delivery times may vary due to carrier delays, customs processing, or other factors beyond our control.

Lost or Damaged Shipments:

In the event of lost or damaged shipments, please contact our customer service team promptly.

We will work with the carrier to investigate and resolve the issue.

International Shipping:

For international shipments, additional customs fees, taxes, or other charges may apply.

Buyers are responsible for understanding and covering these additional costs.

Shipping Policy Updates:

This Shipping Policy is subject to change without prior notice. Any updates will be effective as of the date of posting on https://lochsecurity.ca/shipping-policy/

Effective as of November 27th, 2023, Confidential and Proprietary